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User Guide

  1. Account Management Services
    1. Reset your HKU Portal PIN due to password ageing​
    2. Change HKU Portal PIN
    3. Reset HKU Portal PIN online
       
  2. Communication Services
    1. Bulk Email Delivery
      1. Guidelines and Procedures for Departments to Send Bulk E-mail
      2. User Guide on Submission of Bulk Email in HTML format
      3. Bulkmail Control Guide for Recipients
    2. eNotices System
      1. User Guide on eNotices System
    3. Collaboration
    4. Email and Calendar
      1. Webmail
        1. Central Email and Calendar Service for Staff (HKUCC1)
        2. User Guide on HKU Email/Calendar Service for Staff (HKUCC1) - Microsoft Exchange Server 2013
        3. HKUCC Email Service for Staff
        4. graduate.hku.hk Email Service for Graduates
        5. Startup Guide for New Roundcube Webmail
        6. Roundcube Webmail User Guide
        7. SMTP Service for Roaming Email Users
      2. HKU Connect Mail
        1. HKU Connect Mail for Students
        2. HKU Connect Mail for Graduates
      3. Spam Quarantine
      4. Email Archive Service - Microsoft Exchange Server 2013
    5. Instant Messaging
    6. Multi-media Conferencing
    7. Multi-media Streaming
    8. HKU Web Conferencing Service
    9. Use of Information Rights Management for email and file protection
       
  3. Information Security
    1. User Guide on Installation of 2FA Mobile App (FortiToken) for HKU 2-Factor Authentication (2FA) for Staff
  4. Information Systems
    1. Web Site Support
      1. Procedures for Connecting to a Host Computer Securely using the SSH command
      2. User Guide on Launching your Personal Homepage
    2. Event Management System (HKUEMS)
    3. HKU Portal
    4. HKU App
       
  5. Network Services
    1. WiFi
    2. LAN
    3. User Guide on Remote Access via HKUVPN with 2-Factor Authentication (2FA)
    4. User Guide on Installation of 2FA Mobile App (FortiToken) for HKU 2-Factor Authentication (2FA) for STaff
       
  6. Personal Device Support
    1. Use of PCs
      1. Central desktop management for Staff PC
    2. Software
      1. User Guide on Office 365 ProPlus for Staff
      2. User Guide for Microsoft Student Advantage (MSSA) Program
      3. Installation of Sophos Endpoint Security and Control (formerly Sophos Anti-virus)
      4. Installation of Sophos Anti-Virus (Version 9) for MAC OSX 10.9
      5. Procedures to Activate Microsoft Imagine Service
      6. Procedures on Installation and Use of Skype
         
  7. Service Desk Services
    1. User guide on Self-help Reporting System for IT Services
    2. User guide on ServiceNow Mobile App
       
  8. Teaching & Learning
    1. eLearning Services
    2. Learning Commons
      1. uPrint
    3. Using Multiple Choice Scoring System with the OpScan5 Optical Mark Reader
       
  9. Telephony
    1. IP Phone Systems
      1. User Guide on International Voice/Video Call Service via NRENum.net
      2. User Guide on Simultaneous Ring
         
  10. Others
    1. User Guide on Video Editing Software Pinnacle Studio 11
    2. "MyReview" Conference Paper Reviewing System Documentation
      1. Guidelines and Procedures for Departments to Use the "MyReview" Conference Paper Reviewing System