Service Desk

ITS Service Desk

Multiple channels are available for staff and students to get advice and assistance from us in using the central IT services.

LES Support

Immediate support and assistance to teachers and class instructors when they encounter problems in using the classroom IT/AV facilities.

AV equipment can be borrowed from K K Leung Building Room 204 and Learning Commons 1/F Service Counter 1 (some AV equipment requires prior reservation and please click here for details of booking).

  • K K Leung Building Room 204

    K K Leung Building Room 204 - 3917 5122

  • K K Leung Building Room 204

    K K Leung Building Room 204 (Fax)- 3917 8970

  • Chi Wah Learning Commons 1/F Service Counter 1

    Chi Wah Learning Commons 1/F Service Counter 1 - 3917 8888

Operations Control Room

Operate 7:00 am to 11:30 pm Monday to Sunday (included University Holidays) to monitor the normal operation of the University’s IT equipment, and attend to network and critical IT service failures outside office hours.

MFA

Multi-Factor Authentication

February 2024
February 2024

Mandatory for all staff accounts

May 2024
May 2024

Mandatory for all student accounts